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Hello,
Important information about your Plusnet service
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On 1 October 2013 we'll be making some changes to our home phone pricing and call charges, as well as updating our terms and conditions. These changes enable us to continue investing in our award-winning customer support.
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Home Phone changes
The cost of our monthly line rental with inclusive Evening and Weekend calls is increasing to £14.99 a month. Alternatively, you can switch to our new monthly line rental, with inclusive Weekend calls, for £14.50 a month. Just click below.
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| Monthly line rental including and weekend calls |
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| £14.50 (51p more) |
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Inclusive weekend calls to UK landlines and 0845 and 0870 numbers |
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Free calls to Plusnet phone customers
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Inclusive calls to Plusnet Customer Support
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| If you don't want to switch, here are the details of what's changing, you don't need to do a thing. |
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| Monthly line rental including evening and weekend calls |
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| £14.99 (£1.00 more) |
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Inclusive evening and weekend calls to UK landlines and 0845 and 0870 numbers
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Free calls to Plusnet phone customers |
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Inclusive calls to Plusnet Customer Support |
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Talk Anytime
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| £4.50 (50p more) |
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Anytime calls to UK landlines and 0845 and 0870 numbers
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Inclusive calls to Plusnet Customer Support
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25% discount off top international call destinations
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Anytime International
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| £6.50 (50p more) |
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300 minutes inclusive minutes to our top 35 international destinations
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Anytime calls to UK landline and 0845 and 0870 numbers |
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We're also making some changes to our call charges. You can see the new prices, as well as more information about the other changes that may affect you here.
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Keeping in touch
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We'd love to keep you updated on our latest news and offers. If you've opted-in to receive marketing communications you may now hear from us by email, post or over the phone. If you've chosen to opt-out then we'll only contact you if there are some important changes that affect your Plusnet service. If you'd like to view our updated Privacy Policy and change how we get in touch, just click below.
Terms and conditions
We hope you're happy with the service you've been receiving from us, but if you do decide to leave, please be aware of the following changes being made:
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We'll be increasing the notice period you need to give before leaving us from 10 days to 14 days. This means that if you are thinking of leaving, you'll need to let us know 14 days in advance of doing so. If you choose not to give this notice, please be aware that you might be subject to additional charges on your final bill. |
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We'll also be changing the cessation fee we charge if you decide to disconnect your contracted Plusnet broadband service without moving to another provider. This charge will increase from £25 to £30 - if you leave under these circumstances, you will see this charge as a one off cost of your final Plusnet bill. |
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What happens next?
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| If you've decided to stick with the same package, you don't need to do a thing. The changes will come into effect from 1 October 2013. You'll see the new charges on your first bill after this date. |
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All the best,
Paul Summers
Customer Experience Director, Plusnet
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Terms and Conditions
For full details of our terms and conditions, please click here.
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If, as a result of the changes in this email, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving this notification. You will still be liable for service charges up to the date of termination.
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UK means calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers. Excludes calls to indirect access numbers and dial-up internet access services. Other exclusions apply.
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Weekend call plan and inclusive calls
Line rental and Weekends product has a 14 day minimum term. If you are currently within the term of a contracted broadband service, by adding Plusnet Home Phone you will enter into a new contract for your broadband, phone and any additional call plans for the original term of your broadband only contract. Weekends product included calls are to UK landlines beginning with 01, 02, 03, 0845 and 0870. Weekends are at any time on Saturday and Sunday. All calls outside of inclusive minutes are subject to extra charge. Inclusive calls have a maximum free length of 60 minutes, hang up and redial to avoid standard charges. Calls to indirect access numbers and dial-up internet numbers are excluded. Payment by Direct Debit required. Terms and conditions apply.
This email has been sent because it contains important information about your service from Plusnet. Please don't reply to this email, as this is an unmonitored address.
Changing email address? Update your contact details here.
Email ref: OC01b
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
Registered in England no: 3279013
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